News Release – Ethiopian Airlines
Addis Ababa, Ethiopia
Tigrai Online - June 19, 2013
Ethiopian Airlines is pleased to announce that it has won Sky Trax World Airline Award for Best Airline Staff Service in Africa for its outstanding customer service, on 18 June 2013 in Paris at Le Salon du Bourget Air Show With its uniquely Ethiopian flavored African hospitality, Ethiopian Airlines is availing high standard products and services to meet the expectations of its customers.
"As a customer service organization, we clearly understand the value of high quality service delivery and accordingly we have been investing heavily in training and development of our staff on one hand and state of the art information and communication technology and fleet on the other hand. The award is a testimony of the hard work of our employees. We thank our customers and for their strong vote of confidence. I would like to thank the more than 7,000 strong Ethiopian Airlines family, who are working hard day and night to provide the best possible travel experience to our customers.
It is their customer friendly and superior service delivery that is making Ethiopian an airline of customer choice in Africa.", said Tewolde Gebremariam, CEO of Ethiopian, when receiving the award on 18 June 2013 in Paris at Le Salon du Bourget Air Show.
He also added, "We are proud that our first-class service delivery is being recognized by the most reputed customer-service tracking organization in the airline industry. We thank Sky Trax for this recognition and make the pledge to our customers to work even harder to meet their high expectations".
Ethiopian is implementing a 15-year strategic plan, Vision 2025, which will see it become the leading Aviation Group in Africa offering its passengers international standard product with five star service delivery.
Ethiopian Airlines (Ethiopian) is the fastest growing Airline in Africa. In its operations in the past close to seven decades, Ethiopian has become one of the continent’s leading carriers, unrivalled in efficiency and operational success.
Ethiopian commands the lion share of the pan-African passenger and cargo network operating the youngest and most modern fleet to more than 74 international destinations across five continents. Ethiopian fleet includes ultra-modern and environmentally friendly aircraft such as the Boeing 787, Boeing 777-200LR, Boeing 777-200LR Freighter and Bombardier Q-400 with double cabin. In fact, Ethiopian is the first airline in Africa to own and operate these aircraft.
Ethiopian is currently implementing a 15-year strategic plan called Vision 2025 that will see it become the leading aviation group in Africa with seven business centers: Ethiopian Domestic and Regional Airline; Ethiopian International Passenger Airline; Ethiopian Cargo; Ethiopian MRO; Ethiopian Aviation Academy; Ethiopian In-flight Catering Services; and Ethiopian Ground Service.
Ethiopian is a multi-award winning airline and a member of Star Alliance since 2011 registering an average growth of 25% in the past seven years.For more information about this press release, please contact: Manager PR & Publications Ethiopian Airlines Tel: (251-1) 517-84-07 firstname.lastname@example.org www.ethiopianairlines.com www.facebook.com/ethiopianairlines
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